Case Study: Exceptional Shopping Experiences for Jigsaw via a Single App

By Mercaux
May 3, 2023


How did this leading British women's fashion retailer invigorate service in-store and create elevated, memorable customer experiences, resulting in a boost to LTV and sales?

Read on to find out how through deploying Mercaux's in-store Omnichannel platform, Jigsaw was able to provide an efficient and streamlined service, as well as recapture potential lost sales by placing omnichannel orders from stores or sending product viewed in-store via email to purchase later online, and more. 

Mercaux’s platform has become instrumental in assisting our Sales Associates in the way they sell, both with in-store and omnichannel e-commerce purchases. We have seen a markedly improved experience both for customers and staff as a result of the implementation of these tools. By streamlining tasks such as stock check in store, Sales Associates are freed up to spend more time with customers, delivering great service. In particular, our staff feel empowered by tools that provide them with everything they need to ensure every customer walks out of the door satisfied.

Vicki Baker
Head of Retail, Jigsaw

Jigsaw case study

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If you are interested in finding out more about the project, or are curious about what possibilities your store could unlock by deploying a Next Gen platform like Mercaux, please get in touch.

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