We're thrilled to announce that Mercaux Platform has officially partnered with Shopify All-In-One Commerce Platform and is now available on the Shopify Marketplace, bringing powerful in-store digital solutions to Shopify merchants worldwide.

Why We Built This Integration?

Many Shopify merchants run successful online stores but struggle with disconnected physical retail operations. Store associates can't access the product information maintained in Shopify. Customer data doesn't flow between channels. Basic tasks require switching between multiple systems. Whilst by combining Shopify's robust e-commerce infrastructure with Mercaux's specialised in-store digital solutions, retailers can now operate with true omnichannel capabilities - no complex API work or custom developments are required thanks to a pre-built connector.

Leverage the best of Shopify's capabilities for product discovery empowered by Mercaux's advanced Clienteling features

Assisted Selling & Endless Aisle with an extension to the Shopify POS

Store associates can instantly search your entire Shopify catalog, check real-time inventory across all locations, and place orders from any stock point — ensuring customers never leave empty-handed. The same product data that powers your e-commerce now powers every in-store conversation, from finding alternatives to sharing direct product links with customers.

Clienteling and Customer Data capture 

Associates access complete customer profiles including Shopify purchase history and wishlists, while capturing in-store preferences that flow back to enrich your customer data. This two-way sync means every interaction — online or offline — builds a deeper understanding of customer needs, enabling truly personalised service and better marketing segmentation an automation.

Remote Selling & Customer Outreach

Extend store relationships beyond physical visits through SMS, WhatsApp, and other channels, allowing associates to share personalised product recommendations, looks, and payment links. Enhanced with follow-up tasks & reminders based on customer behavior - your stores wouldn't miss a single opportunity, turning one-time visitors into long-term relationships with higher Customer Lifetime Value (LTV)

Store Operations

Give your store staff an instant access on key performance metrics, like # of orders placed in-store and online, customer engagement & personalisation, tasks performance and more

A single app with key Product Discovery and Cienteling features

Leverage your entire product catalogue in-store

Bring the rich product info available in Shopify to your stores to help serving your customers

Seamlessly connect product discovery journey with your Shopify POS for a frictionless transaction

Integrate customer information from offline and online channels for 360 customer view

Digitise your Customer Black Book and give stores access to their VICs (Very Important Clients)

Leverage cross-selling recommendations and product bundles to increase sales

Message your customers, share products, baskets and payment links, and send mass outreach from stores

Give stores access to their performance metrics across the key activities

Quick and seamless integration thanks to pre-built connector

The technical setup for Assisted Selling experience is straightforward with the full deployment across stores delivered in under 10 days

• Install the app from Shopify Marketplace (minutes)
• Connect your product catalog (automatic)
• Configure customer data settings (1-2 days)
• Train your team on the interface (2-3 days)

Most modules work immediately as plug-and-play connectors. The Clienteling module requires additional integration with the primary customer information data source (CRM / CDP / makreting automations products like klaviyo and other) that typically takes a couple of weeks.

This partnership represents a step toward the future of retail where digital and physical experiences blend seamlessly. By combining Shopify's e-commerce platform with Mercaux's in-store CX solutions, retailers can provide the consistent, personalized experiences that today's consumers demand.

Visit the Shopify Marketplace today to install the Mercaux Platform app and start your journey toward unified commerce. Our dedicated onboarding team is ready to guide you through every step of the process.

Give your store associates the same powerful tools that your online team has enjoyed for years!