--- title: "Mercaux's \"Pulse of Retail\" COVID-19 Webinar Series" description: Following recent events, we conducted a survey to take the “Pulse of Retail” with senior level decision-makers from retailers across the UK, Spain, Italy, Benelux, Russia and USA to collect shared experiences. We partnered with Apple and Telefonica to ensure a wide-reaching audience were surveyed to get a good understanding of the sentiment. image: https://blog.mercaux.com/hubfs/fc-blog-header.jpg --- [![mercaux-logo-landscape-1](https://blog.mercaux.com/hs-fs/hubfs/mercaux-logo-landscape-1.png?width=1076&height=377&name=mercaux-logo-landscape-1.png "mercaux-logo-landscape-1")](http://www.mercaux.com) - [Solutions](https://mercaux.com/) - [Customers](https://mercaux.com/customers.html) - [About Us](https://mercaux.com/about_us.html) - [Request Demo](https://mercaux.com/index.html#demo) ![ In-Store Clienteling and CX Platform](https://blog.mercaux.com/hubfs/fc-blog-header.jpg) ## Mercaux's "Pulse of Retail" COVID-19 Webinar Series By [Mercaux](https://blog.mercaux.com/author/mercaux) **April 15, 2020** ![](https://blog.mercaux.com/hs-fs/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-square.png?height=150&name=mercaux-logo-square.png) ###### Mercaux - [Tweet](https://twitter.com/share) Thank you to those who attended our webinar from our “Pulse of Retail: COVID-19” survey. You can find the recording of this webinar in the footer of this email. The full report will be released very soon. The three areas of most concern that were raised in this survey was how **Employees**, **Store Formats** and **Inventory & Fulfilment (overstock being the most pressing issue)** will be impacted/different post-crisis. To continue the conversation and elaborate on these points, we have setup webinars to discuss how we should be addressing each area in detail. The first of these will be taking place this Thursday:   | ![calendar-image](https://blog.mercaux.com/hs-fs/hubfs/calendar-image.jpg?width=130&name=calendar-image.jpg) **How will the role of Sales Associates change in retail and how can we improve productivity post-COVID-19?**   **Thursday, April 23rd, 10am (BST)**   Retailers should be thinking how technology can be deployed as an agent of change to support colleagues in transitioning to **Retail 3.0 (bringing the best of digital and physical together)** when stores reopen. We are very aware that retailers may not be in a position to rehire all store staff they had before the crisis from the first day of opening. So, this is where technology focused on automating certain in-store operations, like stock check, product discovery or recommendations, can support the workforce in increasing productivity, so the same, if not more, can be achieved with less staff. At Mercaux we also see Sales Associates owning a whole new set of tasks and activities post COVID-19 that power important functions of retail. This is particularly the case when it comes to boosting client loyalty and engagement via personalised in-store experience, and even driving footfall to stores via content creation on social media channels. [![Register](https://no-cache.hubspot.com/cta/default/3336870/7c5d7589-8544-4e55-bb45-c323d2fda873.png)](https://cta-redirect.hubspot.com/cta/redirect/3336870/7c5d7589-8544-4e55-bb45-c323d2fda873) If you are unable to attend our 10am webinar, we will be hosting a 3pm (BST) webinar on the same day. [**Please register here**.](https://attendee.gotowebinar.com/register/1961149818746006795?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-85nDIDY4vR81V-rtCQQGwkQskMUarWdpWEs9T-HfH2QuqFNApNRZkQJqeb0MEoc4dsmRjz) | | --- |   **Register for our other webinars in the series:** | **How will retail tackle the big issue with overstock and can changes to fulfilment support post-COVID-19 recovery?** Thursday, April 30th, 10am (BST): [**Register here**](https://register.gotowebinar.com/register/7054612145581301259)  Thursday, April 30th, 3pm (BST): [**Register here**](https://attendee.gotowebinar.com/register/7952459047242156301)  | | --- |   | **What new store formats should retailers be considering to attract the post-COVID-19 customer in retail?** Thursday, May 7th, 10am (BST): **[Register here](https://register.gotowebinar.com/register/8277981559203035659)**  Thursday, May 7th, 3pm (BST): **[Register here](https://attendee.gotowebinar.com/register/1621365541391691021)**  | | --- |   Did you miss our Pulse of Retail: COVID-19 survey results webinar? Click the below to play the 30-minute recording: - [Tweet](https://twitter.com/share) [Previous Post](https://blog.mercaux.com/covid-19-change-transformation-managers) [Next Post](https://blog.mercaux.com/retail-how-to-reopen) ### Subscribe Now ![mercaux-logo-white](https://blog.mercaux.com/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-white.svg "mercaux-logo-white") At Mercaux, we believe the successful retailers of tomorrow are those that embrace in-store technology today. Our mission is to enable retailers to transform the customer shopping experience by bringing the benefits of digital into physical stores. 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