--- title: "Infographic: Tomorrow’s Customer Experience Expectations, Delivered Today" description: We share a takeaway infographic that summarises a Vision Talk on ever-changing consumer habits by our VP North America, Jonathan Horemans at The Lead Innovation Summit 2022. image: https://blog.mercaux.com/hubfs/Lead%20Innovation%20Summit%20-%20blog%20header%20(1).png --- [![mercaux-logo-landscape-1](https://blog.mercaux.com/hs-fs/hubfs/mercaux-logo-landscape-1.png?width=1076&height=377&name=mercaux-logo-landscape-1.png "mercaux-logo-landscape-1")](http://www.mercaux.com) - [Solutions](https://mercaux.com/) - [Customers](https://mercaux.com/customers.html) - [About Us](https://mercaux.com/about_us.html) - [Request Demo](https://mercaux.com/index.html#demo) ![In-Store Customer Experience Platform](https://blog.mercaux.com/hubfs/Lead%20Innovation%20Summit%20-%20blog%20header%20(1).png) ## Infographic: Tomorrow’s Customer Experience Expectations, Delivered Today By [Mercaux](https://blog.mercaux.com/author/mercaux) **July 26, 2022** ![](https://blog.mercaux.com/hs-fs/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-square.png?height=150&name=mercaux-logo-square.png) ###### Mercaux - [Tweet](https://twitter.com/share) Our VP North America, Jonathan Horemans, gave a brilliant Vision Talk on the first day of The Lead Innovation Summit 2022, discussing ever-changing consumer habits and how to continuously deliver on customer expectations. Below, we share a handy visual summary of the talk. Click below to access the takeaway infographic, which covers current customer trends, statistics, and how retailers should be reacting to them. [![New call-to-action](https://no-cache.hubspot.com/cta/default/3336870/2b3a015d-d34d-4d54-80aa-2a84fb49b3ea.png)](https://cta-redirect.hubspot.com/cta/redirect/3336870/2b3a015d-d34d-4d54-80aa-2a84fb49b3ea) Weren't able to attend the event? We've got our summary of key learnings from the event [here](https://blog.mercaux.com/lead-innovation-summit-2022-in-review). If you would like to learn more about anything covered in the infographic, or have any questions about your own in-store digital transformation journey, please do not hesitate to [get in touch](mailto:sales@mercaux.com). - [Tweet](https://twitter.com/share) [Previous Post](https://blog.mercaux.com/mercaux-partners-with-fluent-commerce) [Next Post](https://blog.mercaux.com/factsheet-store-cx-apps) ### Subscribe Now ![mercaux-logo-white](https://blog.mercaux.com/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-white.svg "mercaux-logo-white") At Mercaux, we believe the successful retailers of tomorrow are those that embrace in-store technology today. Our mission is to enable retailers to transform the customer shopping experience by bringing the benefits of digital into physical stores. [Learn More](https://www.mercaux.com) Important Links - [Platform](https://www.mercaux.com/architecture.html) - [Customers](https://mercaux.com/customers.html) - [Partners](https://mercaux.com/partners.html) - [Resources](https://mercaux.com/resource-centre.html) - [Blog](https://blog.mercaux.com) - [Contact Us](https://mercaux.com/contacts.html) - [Request Demo](https://mercaux.com/index.html#demo) ![phone.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/phone.svg "phone.svg") Telephone: [+44 203 086 8938](tel:+442030868938) ![email.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/email.svg "email.svg") Email General: [info@mercaux.com](mailto:info@mercaux.com) ![address.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/address.svg "address.svg") 15 Alfred Pl, London WC1E 7EB © 2025 Mercaux LCI | [Privacy policy.](https://go.mercaux.com/privacy/) [Terms and Conditions.](https://mercaux.com/contacts.html) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.mercaux.com%2Finfographic-lead-innovation-summit%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.mercaux.com%2Finfographic-lead-innovation-summit%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.mercaux.com%2Finfographic-lead-innovation-summit%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.mercaux.com%2Finfographic-lead-innovation-summit%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Infographic%3A%20Tomorrow%E2%80%99s%20Customer%20Experience%20Expectations%2C%20Delivered%20Today)