Infographic: Tomorrow’s Customer Experience Expectations, Delivered Today

By Mercaux
July 26, 2022


Our VP North America, Jonathan Horemans, gave a brilliant Vision Talk on the first day of The Lead Innovation Summit 2022, discussing ever-changing consumer habits and how to continuously deliver on customer expectations. Below, we share a handy visual summary of the talk.

Click below to access the takeaway infographic, which covers current customer trends, statistics, and how retailers should be reacting to them.

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Weren't able to attend the event? We've got our summary of key learnings from the event here.

If you would like to learn more about anything covered in the infographic, or have any questions about your own in-store digital transformation journey, please do not hesitate to get in touch.

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