--- title: Jigsaw Tells Their Digital Transformation Journey Story with Mercaux description: We hear from Jigsaw as they talk about their digital transformation journey with Mercaux at the London stop of our Make More from the Store Roadshow event. image: https://blog.mercaux.com/hubfs/blog%20header%201%20(2).png --- [![mercaux-logo-landscape-1](https://blog.mercaux.com/hs-fs/hubfs/mercaux-logo-landscape-1.png?width=1076&height=377&name=mercaux-logo-landscape-1.png "mercaux-logo-landscape-1")](http://www.mercaux.com) - [Solutions](https://mercaux.com/) - [Customers](https://mercaux.com/customers.html) - [About Us](https://mercaux.com/about_us.html) - [Request Demo](https://mercaux.com/index.html#demo) ![In Store Customer Experience Platform](https://blog.mercaux.com/hubfs/blog%20header%201%20(2).png) ## Jigsaw Tells Their Digital Transformation Journey Story with Mercaux By [Mercaux](https://blog.mercaux.com/author/mercaux) **December 8, 2023** ![](https://blog.mercaux.com/hs-fs/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-square.png?height=150&name=mercaux-logo-square.png) ###### Mercaux - [Tweet](https://twitter.com/share) Jigsaw's digital transformation partnership with Mercaux began in 2022. What has this iconic British retailer been able to achieve in this time? From empowering their salespeople to provide next-level service, and improving the process of online ordering to capture potential lost sales, they have truly redefined their shopping experience. We hear from Jigsaw's Head of Business Transformation, Josh Towb, as he talks about Jigsaw's journey with Mercaux at the London stop of our Make More from the Store Roadshow event. Want to access the full presentation and get the insight into exactly how Jigsaw were able to transform? Simply fill in the form below: If you'd like to learn more about the partnership or what deploying Assisted Selling could mean for you (including results like +11.5% in-store conversion and +7% Omnichannel UPT), take a look at our [dedicated case study here](https://mercaux.com/jigsaw.html). - [Tweet](https://twitter.com/share) [Previous Post](https://blog.mercaux.com/stop-walking-away-from-your-sales-key-friction-areas) [Next Post](https://blog.mercaux.com/consult-with-digital-transformation-expert-at-nrf-2024) ### Subscribe Now ![mercaux-logo-white](https://blog.mercaux.com/hubfs/Logos/new%20Mercaux%20logo/mercaux-logo-white.svg "mercaux-logo-white") At Mercaux, we believe the successful retailers of tomorrow are those that embrace in-store technology today. Our mission is to enable retailers to transform the customer shopping experience by bringing the benefits of digital into physical stores. [Learn More](https://www.mercaux.com) Important Links - [Platform](https://www.mercaux.com/architecture.html) - [Customers](https://mercaux.com/customers.html) - [Partners](https://mercaux.com/partners.html) - [Resources](https://mercaux.com/resource-centre.html) - [Blog](https://blog.mercaux.com) - [Contact Us](https://mercaux.com/contacts.html) - [Request Demo](https://mercaux.com/index.html#demo) ![phone.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/phone.svg "phone.svg") Telephone: [+44 203 086 8938](tel:+442030868938) ![email.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/email.svg "email.svg") Email General: [info@mercaux.com](mailto:info@mercaux.com) ![address.svg](https://cdn2.hubspot.net/hubfs/3067823/awwal/address.svg "address.svg") 15 Alfred Pl, London WC1E 7EB © 2025 Mercaux LCI | [Privacy policy.](https://go.mercaux.com/privacy/) [Terms and Conditions.](https://mercaux.com/contacts.html) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.mercaux.com%2Fjigsaw-digital-transformation-story-with-mercaux%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.mercaux.com%2Fjigsaw-digital-transformation-story-with-mercaux%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.mercaux.com%2Fjigsaw-digital-transformation-story-with-mercaux%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.mercaux.com%2Fjigsaw-digital-transformation-story-with-mercaux%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Jigsaw%20Tells%20Their%20Digital%20Transformation%20Journey%20Story%20with%20Mercaux)