RETAIL TRANSFORMATION, TRENDS, DIGITALISATION, COVID-19, NEW SERVICE MODELS, Clienteling, Remote Selling
Remote Selling is of the the top five most popular solutions currently being implemented (29%), as reported in Mercaux's survey of 500+ leading retailers (Pulse of Retail). In this article...
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I recently finished reading Traction by Gino Wickman. Among the six key components proposed for a successful business is Data, and more specifically, the scorecards being used to measure...
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Clienteling tools have become increasingly popular in recent years as retailers look for ways to personalise the customer experience, build relationships with customers, and enable staff to...
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Xiatech, the pioneer of Xfuze, the world’s first AI-powered composable Hyper-Integration Platform, and OneStock, market-leading Distributed Order Management specialists, have today launched...
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Escaping the "shop floor" of Shoptalk Europe 2024, the team at Mercaux joined forces with XY Retail to treat a group of retailers to experience Unified Commerce IRL (In Real Life), across a...
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Since NRF's Big Show concluded, I've been busy distilling crucial insights spanning Strategy, Technology, Business Optimisation, and more from the event.
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In recent years, the omnichannel approach has gained strength, reshaping the retail industry's landscape. Despite the e-commerce sector's growth during the pandemic, traditional...
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Whether you’re just starting out, or already on your second or third step, store transformation journeys are often complicated ones. What if there was someone who has been there and done...
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Jigsaw's digital transformation partnership with Mercaux began in 2022. What has this iconic British retailer been able to achieve in this time? From empowering their salespeople to provide...
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Retailers are investing fortunes in their supply chain, inventory management, allocation and replenishment, all to have the right stock, in the right shop, on the right day. But are they...
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