As members of the MACH Alliance, Mercaux have long championed the values of Microservices, API-First, Composable, and Headless – both as a technology provider, and to popularise this concept amongst retail businesses. We are therefore delighted to assist Xiatech and Onestock’s global initiative in helping organisations assess and benchmark the success of their MACH investments. Here's a snapshot of the results.
Following the release of the first-of-its-kind report investigating the business value of implementing MACH technologies, the results show that 70% of organisations that have adopted MACH generated measurable business value. But what does this mean in practice?
By deploying composable technologies and decomposing their technology stacks, retailers can gain significant return on investment. To illustrate the size of this opportunity, only 30% of surveyed organisations set specific business outcomes and targets, yet 27% of organisations reported to generate annual revenue between £1 million and £2 million from their MACH investment.
The top reasons why businesses considered making the leap to MACH include:
Accelerated time to market (which 35% of executives chose as the most important benefit)
Revenue generated (26%)
Operational efficiency (22%)
Cost saving (13%)
We talk at length about what composability is and what it can enable retailers to do here, but in summary, it means making every component of your digital offering pluggable, scalable and easily replaceable. This enables retailers to react to changes in customer demands at a much faster pace than ever previously possible, and with less investment.
The result? Retailers who opt for composable in-store platforms that easily integrate with the rest of their tech stack can get a step ahead of the competition. All of this results in better ROI and improved customer experience and retainment, which is more relevant than before in the current landscape of high customer acquisition costs and lowering loyalty.
At Mercaux, we believe the successful retailers of tomorrow are those that embrace in-store technology today. Our mission is to enable retailers to transform the customer shopping experience by bringing the benefits of digital into physical stores.