December 1, 2020
Building a digital transformation roadmap is high on the agenda of many retail executives. In fact, McKinsey highlighted 'digital' amongst 5 critical areas of focus in their latest study...
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Building a digital transformation roadmap is high on the agenda of many retail executives. In fact, McKinsey highlighted 'digital' amongst 5 critical areas of focus in their latest study...
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In a survey we conducted last week, 33% of the 1,500 respondents said they don't feel comfortable returning to stores yet. Acknowledging this, how can retailers connect with stay-at-home...
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E-commerce platforms use data to track every step of the customer journey, but brick-and-mortar retail is lagging behind: the majority of retailers can measure footfall and sales data in...
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Being able to provide a highly personalised customer experience is quickly shifting from a competitive advantage to a minimum requirement across the retail industry. With this in mind,...
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This week’s e-P Summit 2020 brought retail and tech leaders together from around the world for an ‘Innovation Reset’ discussion. With only a few days to go, new COVID-19 restrictions meant...
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Economic uncertainty and ongoing travel restrictions are just two of the reasons why brand switching is on the up as consumers increasingly move away from their usual brands. To find...
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Four months after retailers opened their doors, anxieties about coronavirus continue to affect consumer confidence. In fact, in the survey we conducted as part of Mercaux’s The Rise of...
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Last week, World Retail Congress brought tech and retail experts together from around the globe in their very first virtual conference. In a series of exciting interviews and panel...
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We’ve spoken a lot on the “theory” of retailers operating post-lockdown, but how have retailers reacted in reality? Social distancing, limiting numbers in stores and hygiene measures are...
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We’ve been supporting retailers during store closures over the past few months to consider how they plan on responding, recovering and reimagining the retail landscape post-crisis (see our...
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