In the first quarter of 2023, we took a survey of sales associates' sentiment in the stores of Mercaux's customers. They shared what they love about using our Omnichannel platform, and the ways in which utilising it helps them provide a better experience for shoppers. We dive into the results below.

89% of sales associates reported that the Mercaux app helps them sell more products. By making use of in-app functionalities like automated recommendations and pre-built looks created by the retailer's HQ and store staff themselves, sales associates are able to provide more tailored recommendations to customers, making upselling simpler.

For 90% of sales associates, the Mercaux app creates a better in-store experience; customers leave the stores after receiving memorable, personalised service. 

95% of users found that finding detailed product information and availability is now more simplified and instantaneous, allowing them to advise customers on products more easily than ever before.

96% concluded that by utilising Mercaux, their jobs have been made easier as a result of streamlining everyday manual tasks, leaving them with more time to spend delivering great service to customers. 

If you are interested to learn more about what results deploying an in-store Omnichannel platform like Mercaux could bring to your business, take a look at what our customers were able to achieve.