Mercaux Moscow Discussion Group Dinner Highlights

November 18, 2019

Olga Mozgovenko

Client Success Manager, Mercaux

Following the success in Spain and Italy, Mercaux hosted their first discussion group dinner for Russian clients in Moscow.

Executives from a range of leading Russian retail companies were happy to meet each other and exchange their plans for next year and market developments in a friendly setting.

The discussion was inspired by our recently published annual report “Pulse of Retail — Store of the Future 2020” and challenges the retailers are facing on their path to in-store digitalisation.

Among new features our clients are planning to bring into their brick & mortar stores next year are Omnichannel, Clienteling, and big screens for Self Service.

The retailers acknowledge that some of the new functionalities & scenarios are pretty ambitious and require the resources of multiple teams. Still, in order to keep up with ever-changing demands, it is their only way to capture customers who have become more digitally-oriented and seek an offline experience that is closer to e-com.

If you would like to download a copy of Mercaux's Pulse of Retail: Store of the Future 2020 white paper, please click here.








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