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NEW STORE FORMATS

4 Tips for Delighting Customers from Closed Stores

With most retail stores closed for shoppers, we ask how retailers can continue using their stores to delight their customers. Instead of fully shutting down stores until lockdown...

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PRESS RELEASE

Stadium Goods Launches New Digital Transformation Project with Mercaux
By Mercaux

Stadium Goods, the premier sneaker and streetwear marketplace retailer, has launched a new digital transformation project with Mercaux. Stadium Goods – who was acquired by Farfetch in...

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NEW STORE FORMATS

The Connected Store as your Winning Customer Experience Strategy

What kinds of experiences should your stores be providing? We have spoken before about the shifting role of the store, but, for this post, we are focusing on what this means for the...

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NEW SERVICE MODELS

The Shifting Role of the Store: Turning Stores into Fulfilment Centres

In-store fulfilment options have soared over the past year, with ROPIS, Curbside Pickup, Ship-from-Store and Click & Collect quickly becoming new buzzwords. There are big benefits to...

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NEW SERVICE MODELS

4 Tips for Connecting with Customers Remotely

When remote selling is used to its full potential, retailers are able to drive sales by giving customers 1-2-1 access to the specialist product knowledge and styling advice of Store...

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Retail Transformation

What should retailers expect from 2021?

At the end of 2020, we outlined our vision forThe Connected Store of 2021, but what does all this mean for Customers, Staff and HQ Teams in actuality? Are we still waiting for the...

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Retail Transformation

Top Takeaways from NRF 2021 - Chapter 1

We’re halfway through the NRF 2021 Big Show: Chapter 1, and with the second week about to begin, it seems a good time to reflect on some of the highlights we’ve seen so far as well as...

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NEW STORE FORMATS

Your Guide to Launching a Connected Store
By Mercaux

As we look back on a defining year for ecommerce, the case for launching a connected store has become stronger than ever. With a connected store, retailers can combine the best of...

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MERCAUX UPDATES

Mercaux Named Winner of RTIH's UK Technology Vendor of the Year Award
By Mercaux

Our Omnichannel and Clienteling in-store digital solutions have resulted in us being named the winner of the RTIH Innovation award for UK Technology Vendor of the Year, sponsored by PMC.

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NEW SERVICE MODELS

3 Lessons Brick-and-Mortar Retailers can Learn from Ecommerce Sites

2020 has seen an unprecedented reliance on ecommerce by retailers and customers alike - retailers invested in their ecommerce engines as a valuable lifeline, and locked-down customers...

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