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Retail Transformation

What should retailers expect from 2021?

At the end of 2020, we outlined our vision forThe Connected Store of 2021, but what does all this mean for Customers, Staff and HQ Teams in actuality? Are we still waiting for the...

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Retail Transformation

Top Takeaways from NRF 2021 - Chapter 1

We’re halfway through the NRF 2021 Big Show: Chapter 1, and with the second week about to begin, it seems a good time to reflect on some of the highlights we’ve seen so far as well as...

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NEW STORE FORMATS

Your Guide to Launching a Connected Store
By Mercaux

As we look back on a defining year for ecommerce, the case for launching a connected store has become stronger than ever. With a connected store, retailers can combine the best of...

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MERCAUX UPDATES

Mercaux Named Winner of RTIH's UK Technology Vendor of the Year Award
By Mercaux

Our Omnichannel and Clienteling in-store digital solutions have resulted in us being named the winner of the RTIH Innovation award for UK Technology Vendor of the Year, sponsored by PMC.

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NEW SERVICE MODELS

3 Lessons Brick-and-Mortar Retailers can Learn from Ecommerce Sites

2020 has seen an unprecedented reliance on ecommerce by retailers and customers alike - retailers invested in their ecommerce engines as a valuable lifeline, and locked-down customers...

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NEW SERVICE MODELS

Give your Customers Access to an In-Store Digital Shopping Assistant
By Mercaux

Retail stores in England have opened their doors once more, joining European neighbours France, Italy and Spain where stores are also ready for an influx of much needed business. To...

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ADVANCED ANALYTICS

How Do You Measure the Success of Digital Technology In-Store?

Building a digital transformation roadmap is high on the agenda of many retail executives. In fact, McKinsey  highlighted 'digital' amongst 5 critical areas of focus in their latest study

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Retail Transformation

5 Ways to Make Your Email Marketing Stand Out this Holiday Season

In a survey we conducted last week, 33% of the 1,500 respondents said they don't feel comfortable returning to stores yet. Acknowledging this, how can retailers connect with stay-at-home...

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MERCAUX UPDATES

Why have we updated the design of all our products?

As part of the latest release for our iOS products and HQ Web Portal, we have overhauled the design (known as the User Interface Design (UI) and User Experience Design (UX)) to create a...

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ADVANCED ANALYTICS

How Can People Analytics Benefit Your Business?

E-commerce platforms use data to track every step of the customer journey, but brick-and-mortar retail is lagging behind: the majority of retailers can measure footfall and sales data in...

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