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NEW SERVICE MODELS

Mercaux Interview: What is the Future for Retail Payments?
By Mercaux

As stores prepare to reopen, we turn our attention to one of the most overlooked parts of the in-store experience - payment. Retail POS tends to be dismissed as an afterthought, but, as...

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DIGITALISATION

Quick Wins to Accelerate Your Digital Transformation Roadmap

With so many different digital solutions out there, it can be difficult to know where to begin or what to prioritise. Part of the problem is that digital transformation is often...

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NEW SERVICE MODELS

What is Conversational Commerce?

Is “Conversational Commerce” to online retail what eCommerce was to offline retail? The continued rise of remote selling is disrupting the binary view of retail as composed exclusively...

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NEW SERVICE MODELS

The Power of Personalisation in the Experience Economy
By JRNI

The JRNI and Mercaux partnership helps retailers elevate the experiences they provide. The ability to pair clienteling with appointments allows retailers to personalise in a way that not...

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PRESS RELEASE

Mercaux's New Two-Way Integration with Salesforce Commerce Cloud
By Mercaux

We are pleased to announce a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalised experiences for...

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NEW STORE FORMATS

4 Tips for Delighting Customers from Closed Stores

With most retail stores closed for shoppers, we ask how retailers can continue using their stores to delight their customers. Instead of fully shutting down stores until lockdown...

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PRESS RELEASE

Stadium Goods Launches New Digital Transformation Project with Mercaux
By Mercaux

Stadium Goods, the premier sneaker and streetwear marketplace retailer, has launched a new digital transformation project with Mercaux. Stadium Goods – who was acquired by Farfetch in...

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NEW STORE FORMATS

The Connected Store as your Winning Customer Experience Strategy

What kinds of experiences should your stores be providing? We have spoken before about the shifting role of the store, but, for this post, we are focusing on what this means for the...

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NEW SERVICE MODELS

The Shifting Role of the Store: Turning Stores into Fulfilment Centres

In-store fulfilment options have soared over the past year, with ROPIS, Curbside Pickup, Ship-from-Store and Click & Collect quickly becoming new buzzwords. There are big benefits to...

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NEW SERVICE MODELS

4 Tips for Connecting with Customers Remotely

When remote selling is used to its full potential, retailers are able to drive sales by giving customers 1-2-1 access to the specialist product knowledge and styling advice of Store...

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