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NEW SERVICE MODELS

The Shifting Role of the Store: Tips for In-Store Returns
By Mercaux

In-store fulfilment options have soared over the past year, with BOPIS, Curbside Pickup, Ship-from-Store and Click & Collect quickly shifting from a competitive advantage to a minimum...

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NEW SERVICE MODELS

Mercaux Interview: What is the Future for Retail Payments?
By Mercaux

As stores prepare to reopen, we turn our attention to one of the most overlooked parts of the in-store experience - payment. Retail POS tends to be dismissed as an afterthought, but, as...

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NEW SERVICE MODELS

What is Conversational Commerce?

Is “Conversational Commerce” to online retail what eCommerce was to offline retail? The continued rise of remote selling is disrupting the binary view of retail as composed exclusively...

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NEW SERVICE MODELS

The Power of Personalisation in the Experience Economy
By JRNI

The JRNI and Mercaux partnership helps retailers elevate the experiences they provide. The ability to pair clienteling with appointments allows retailers to personalise in a way that not...

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NEW SERVICE MODELS

The Shifting Role of the Store: Turning Stores into Fulfilment Centres

In-store fulfilment options have soared over the past year, with ROPIS, Curbside Pickup, Ship-from-Store and Click & Collect quickly becoming new buzzwords. There are big benefits to...

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NEW SERVICE MODELS

4 Tips for Connecting with Customers Remotely

When remote selling is used to its full potential, retailers are able to drive sales by giving customers 1-2-1 access to the specialist product knowledge and styling advice of Store...

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NEW SERVICE MODELS

3 Lessons Brick-and-Mortar Retailers can Learn from Ecommerce Sites

2020 has seen an unprecedented reliance on ecommerce by retailers and customers alike - retailers invested in their ecommerce engines as a valuable lifeline, and locked-down customers...

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NEW SERVICE MODELS

Give your Customers Access to an In-Store Digital Shopping Assistant
By Mercaux

Retail stores in England have opened their doors once more, joining European neighbours France, Italy and Spain where stores are also ready for an influx of much needed business. To...

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