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TRENDS, DIGITALISATION

The Rise of S-Commerce: What Does it Mean for Brick-and-Mortar?

The rise and influence of e-commerce has been a powerful reality for the 21st century retail industry. With the percentage of total retail purchases made online reaching 20%, any store...

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DIGITALISATION

Is Physical Retail going through a Revolution, Evolution or an Apocalypse?

Is Physical Retail going through a Revolution, Evolution or an Apocalypse? This was the question posed by Nauta Capital, the organisers of an event I recently attended, who also happen...

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DIGITALISATION

How Store Digitalisation Affects Customer Experience

What is Customer Experience? The Retail industry is in the midst of Digital Transformation. Alongside this, brick-and-mortar retailers continue to hear how important it is to improve...

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