March 3, 2021

PRESS RELEASE

We are pleased to announce a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalised experiences for...

February 19, 2021

NEW SERVICE MODELS

With most retail stores closed for shoppers, we ask how retailers can continue using their stores to delight their customers. Instead of fully shutting down stores until lockdown measures...

February 17, 2021

PRESS RELEASE

Stadium Goods, the premier sneaker and streetwear marketplace retailer, has launched a new digital transformation project with Mercaux. Stadium Goods – who was acquired by Farfetch in 2019...

February 11, 2021

NEW SERVICE MODELS

What kinds of experiences should your stores be providing? We have spoken before about the shifting role of the store, but, for this post, we are focusing on what this means for the...

February 2, 2021

NEW SERVICE MODELS

In-store fulfilment options have soared over the past year, with ROPIS, Curbside Pickup, Ship-from-Store and Click & Collect quickly becoming new buzzwords. There are big benefits to...

January 26, 2021

NEW SERVICE MODELS

When remote selling is used to its full potential, retailers are able to drive sales by giving customers 1-2-1 access to the specialist product knowledge and styling advice of Store...

January 22, 2021

RETAIL TRANSFORMATION

At the end of 2020, we outlined our vision forThe Connected Store of 2021, but what does all this mean for Customers, Staff and HQ Teams in actuality? Are we still waiting for the "changed...

January 18, 2021

RETAIL TRANSFORMATION

We’re halfway through the NRF 2021 Big Show: Chapter 1, and with the second week about to begin, it seems a good time to reflect on some of the highlights we’ve seen so far as well as what...

December 22, 2020

NEW SERVICE MODELS

As we look back on a defining year for ecommerce, the case for launching a connected store has become stronger than ever. With a connected store, retailers can combine the best of ecommerce...

December 18, 2020

MERCAUX UPDATES

Our Omnichannel and Clienteling in-store digital solutions have resulted in us being named the winner of the RTIH Innovation award for UK Technology Vendor of the Year, sponsored by PMC.